Conversation Agent
Events that occur when a Chat/Conversation Agent Session starts, ends or is analysed
conversation_agent_session.started
conversation_agent_session.started{
"data":{
"agent_version":{
"agent_id":"ce52b7c6-dc4e-46cc-8c00-0f5d7ae657de",
"created_by_id":8,
"description":"Staffing agent for Express Employment",
"id":"0304743f-6cbf-49c3-823b-d1d14bf36601",
"llm_id":"191548c3-30cc-4cf7-85de-78d7387188c0",
"name":"Staffing Agent",
"organization_id":"4e2afdc4-1ebe-4882-b4c2-29b9f17f27e1",
"provider_settings":{
"allow_user_dtmf":true,
"ambient_sound":null,
"ambient_sound_volume":1,
"backchannel_frequency":0.8,
"backchannel_words":null,
"begin_message_delay_ms":0,
"boosted_keywords":null,
"denoising_mode":"noise-cancellation",
"enable_backchannel":false,
"end_call_after_silence_ms":600000,
"fallback_voice_ids":null,
"interruption_sensitivity":1,
"language":"multi",
"max_call_duration_ms":3600000,
"max_chat_duration_ms":86400000,
"normalize_for_speech":false,
"post_call_analysis_data":[
{
"choices":[
"Phone call",
"SMS",
"Email"
],
"description":"",
"name":"Preferred_contact_method",
"type":"enum"
},
{
"description":"",
"examples":[
],
"name":"How_did_the_candidate_hear_about_XYZ_Employment",
"type":"string"
},
{
"description":"Is the person currently working",
"name":"Currently_working",
"type":"boolean"
},
{
"description":"",
"name":"How_comfortable_using_a_computer",
"type":"number"
}
],
"post_call_analysis_model":"gpt-4o-mini",
"pronunciation_dictionary":null,
"reminder_max_count":1,
"reminder_trigger_ms":10000,
"responsiveness":1,
"stt_mode":"fast",
"user_dtmf_options":null,
"vocab_specialization":"general",
"voice_id":"11labs-Adrian",
"voice_model":null,
"voice_speed":1,
"voice_temperature":1,
"voicemail_option":{
"action":{
"type":"hangup"
}
},
"volume":1
}
},
"conversation_id":"1ce466d7-4aea-4e05-ada4-82f20d19e219",
"id":"03d8d3f6-d983-41ae-85d6-ac1cf135a223",
"started_at":"2025-08-19T06:40:45Z",
"ended_at":null,
"ended_reason":null,
"chat_completion_rating":null,
"chat_summary":null,
"user_sentiment":null,
"custom_analysis_data":null,
"messages":[
{
"attachments":[
],
"body":"job",
"campaign_contact_id":null,
"campaign_id":null,
"channel_id":"e9338384-7dfb-4626-984f-2e28b08bf67e",
"contact_id":"1d1f0a02-28f6-41cb-bd99-78a17e68bdb6",
"conversation_id":"1ce466d7-4aea-4e05-ada4-82f20d19e219",
"created_at":"2025-08-26T11:03:29.168397Z",
"delivery_status":"webhook_delivered",
"direction":"INBOUND",
"from":"+13237452021",
"id":"dc3ec41f-4a72-46cf-8fe6-9ae4600536fd",
"language":null,
"metadata":{
},
"mode":"manual",
"sequence_id":null,
"step_contact_id":null,
"step_id":null,
"to":"+12136991845",
"translated_body":null,
"translation_language":null,
"type":"sms",
"updated_at":"2025-08-26T11:03:29.702804Z",
"user_id":null
},
{
"attachments":[
],
"body":"Got it! Are you currently looking for job opportunities? If so, I can help you with that.",
"campaign_contact_id":null,
"campaign_id":null,
"channel_id":"e9338384-7dfb-4626-984f-2e28b08bf67e",
"contact_id":"1d1f0a02-28f6-41cb-bd99-78a17e68bdb6",
"conversation_id":"1ce466d7-4aea-4e05-ada4-82f20d19e219",
"created_at":"2025-08-26T11:03:33.187688Z",
"delivery_status":"failed",
"direction":"OUTBOUND",
"from":"+12136991845",
"id":"5785d2fa-4a8d-4e14-ad45-2aaa69738977",
"language":null,
"metadata":{
},
"mode":"ai",
"sequence_id":null,
"step_contact_id":null,
"step_id":null,
"to":"+13237452021",
"translated_body":null,
"translation_language":null,
"type":"sms",
"updated_at":"2025-08-26T11:03:33.261283Z",
"user_id":null
}
],
"chat_transcript":"User: job\nAgent: Got it! Are you currently looking for job opportunities? If so, I can help you with that.",
"translated_chat_transcript":"User: job\nAgent: Got it! Are you currently looking for job opportunities? If so, I can help you with that.",
"language":"en",
"translation_language":"en"
},
"api_version":"v1",
"event":"conversation_agent_session.started",
"created_at":"2025-08-19T06:40:57.416929Z",
"request_id":"09b5e5e5-7302-48a0-8c05-7f250787aad6"
}
conversation_agent_session.ended
conversation_agent_session.ended{
"data":{
"agent_version":{
"agent_id":"ce52b7c6-dc4e-46cc-8c00-0f5d7ae657de",
"created_by_id":8,
"description":"Staffing agent for Express Employment",
"id":"0304743f-6cbf-49c3-823b-d1d14bf36601",
"llm_id":"191548c3-30cc-4cf7-85de-78d7387188c0",
"name":"Staffing Agent",
"organization_id":"4e2afdc4-1ebe-4882-b4c2-29b9f17f27e1",
"provider_settings":{
"allow_user_dtmf":true,
"ambient_sound":null,
"ambient_sound_volume":1,
"backchannel_frequency":0.8,
"backchannel_words":null,
"begin_message_delay_ms":0,
"boosted_keywords":null,
"denoising_mode":"noise-cancellation",
"enable_backchannel":false,
"end_call_after_silence_ms":600000,
"fallback_voice_ids":null,
"interruption_sensitivity":1,
"language":"multi",
"max_call_duration_ms":3600000,
"max_chat_duration_ms":86400000,
"normalize_for_speech":false,
"post_call_analysis_data":[
{
"choices":[
"Phone call",
"SMS",
"Email"
],
"description":"",
"name":"Preferred_contact_method",
"type":"enum"
},
{
"description":"",
"examples":[
],
"name":"How_did_the_candidate_hear_about_Express_Employment",
"type":"string"
},
{
"description":"Is the person currently working",
"name":"Currently_working",
"type":"boolean"
},
{
"description":"",
"name":"How_comfortable_using_a_computer",
"type":"number"
}
],
"post_call_analysis_model":"gpt-4o-mini",
"pronunciation_dictionary":null,
"reminder_max_count":1,
"reminder_trigger_ms":10000,
"responsiveness":1,
"stt_mode":"fast",
"user_dtmf_options":null,
"vocab_specialization":"general",
"voice_id":"11labs-Adrian",
"voice_model":null,
"voice_speed":1,
"voice_temperature":1,
"voicemail_option":{
"action":{
"type":"hangup"
}
},
"volume":1
}
},
"conversation_id":"1ce466d7-4aea-4e05-ada4-82f20d19e219",
"id":"03d8d3f6-d983-41ae-85d6-ac1cf135a223",
"started_at":"2025-08-19T06:40:45Z",
"ended_at":"2025-08-22T08:13:53Z",
"ended_reason":"user_ended",
"chat_completion_rating":null,
"chat_summary":null,
"user_sentiment":null,
"custom_analysis_data":null,
"messages":[
{
"attachments":[
],
"body":"job",
"campaign_contact_id":null,
"campaign_id":null,
"channel_id":"e9338384-7dfb-4626-984f-2e28b08bf67e",
"contact_id":"1d1f0a02-28f6-41cb-bd99-78a17e68bdb6",
"conversation_id":"1ce466d7-4aea-4e05-ada4-82f20d19e219",
"created_at":"2025-08-26T11:03:29.168397Z",
"delivery_status":"webhook_delivered",
"direction":"INBOUND",
"from":"+13237452021",
"id":"dc3ec41f-4a72-46cf-8fe6-9ae4600536fd",
"language":null,
"metadata":{
},
"mode":"manual",
"sequence_id":null,
"step_contact_id":null,
"step_id":null,
"to":"+12136991845",
"translated_body":null,
"translation_language":null,
"type":"sms",
"updated_at":"2025-08-26T11:03:29.702804Z",
"user_id":null
},
{
"attachments":[
],
"body":"Got it! Are you currently looking for job opportunities? If so, I can help you with that.",
"campaign_contact_id":null,
"campaign_id":null,
"channel_id":"e9338384-7dfb-4626-984f-2e28b08bf67e",
"contact_id":"1d1f0a02-28f6-41cb-bd99-78a17e68bdb6",
"conversation_id":"1ce466d7-4aea-4e05-ada4-82f20d19e219",
"created_at":"2025-08-26T11:03:33.187688Z",
"delivery_status":"failed",
"direction":"OUTBOUND",
"from":"+12136991845",
"id":"5785d2fa-4a8d-4e14-ad45-2aaa69738977",
"language":null,
"metadata":{
},
"mode":"ai",
"sequence_id":null,
"step_contact_id":null,
"step_id":null,
"to":"+13237452021",
"translated_body":null,
"translation_language":null,
"type":"sms",
"updated_at":"2025-08-26T11:03:33.261283Z",
"user_id":null
}
],
"chat_transcript":"User: job\nAgent: Got it! Are you currently looking for job opportunities? If so, I can help you with that.",
"translated_chat_transcript":"User: job\nAgent: Got it! Are you currently looking for job opportunities? If so, I can help you with that.",
"language":"en",
"translation_language":"en"
},
"api_version":"v1",
"event":"conversation_agent_session.ended",
"created_at":"2025-08-19T06:40:57.416929Z",
"request_id":"77b9508f-e209-4dff-b0e8-1d4d3f57dccf"
}
conversation_agent_session.analyzed
conversation_agent_session.analyzed{
"data":{
"agent_version":{
"agent_id":"ce52b7c6-dc4e-46cc-8c00-0f5d7ae657de",
"created_by_id":8,
"description":"Staffing agent for Express Employment",
"id":"0304743f-6cbf-49c3-823b-d1d14bf36601",
"llm_id":"191548c3-30cc-4cf7-85de-78d7387188c0",
"name":"Staffing Agent",
"organization_id":"4e2afdc4-1ebe-4882-b4c2-29b9f17f27e1",
"provider_settings":{
"allow_user_dtmf":true,
"ambient_sound":null,
"ambient_sound_volume":1,
"backchannel_frequency":0.8,
"backchannel_words":null,
"begin_message_delay_ms":0,
"boosted_keywords":null,
"denoising_mode":"noise-cancellation",
"enable_backchannel":false,
"end_call_after_silence_ms":600000,
"fallback_voice_ids":null,
"interruption_sensitivity":1,
"language":"multi",
"max_call_duration_ms":3600000,
"max_chat_duration_ms":86400000,
"normalize_for_speech":false,
"post_call_analysis_data":[
{
"choices":[
"Phone call",
"SMS",
"Email"
],
"description":"",
"name":"Preferred_contact_method",
"type":"enum"
},
{
"description":"",
"examples":[
],
"name":"How_did_the_candidate_hear_about_XYZ_Employment",
"type":"string"
},
{
"description":"Is the person currently working",
"name":"Currently_working",
"type":"boolean"
},
{
"description":"",
"name":"How_comfortable_using_a_computer",
"type":"number"
}
],
"post_call_analysis_model":"gpt-4o-mini",
"pronunciation_dictionary":null,
"reminder_max_count":1,
"reminder_trigger_ms":10000,
"responsiveness":1,
"stt_mode":"fast",
"user_dtmf_options":null,
"vocab_specialization":"general",
"voice_id":"11labs-Adrian",
"voice_model":null,
"voice_speed":1,
"voice_temperature":1,
"voicemail_option":{
"action":{
"type":"hangup"
}
},
"volume":1
}
},
"conversation_id":"1ce466d7-4aea-4e05-ada4-82f20d19e219",
"id":"03d8d3f6-d983-41ae-85d6-ac1cf135a223",
"started_at":"2025-08-19T06:40:45Z",
"ended_at":"2025-08-22T08:13:53Z",
"ended_reason":"user_ended",
"chat_completion_rating":"incomplete",
"chat_summary":"The user inquired about job opportunities via SMS.",
"user_sentiment":"neutral",
"custom_analysis_data":{
"Currently_working":false,
"How_comfortable_using_a_computer":0,
"How_did_the_candidate_hear_about_Express_Employment":"",
"Preferred_contact_method":"SMS"
},
"messages":[
{
"attachments":[
],
"body":"job",
"campaign_contact_id":null,
"campaign_id":null,
"channel_id":"e9338384-7dfb-4626-984f-2e28b08bf67e",
"contact_id":"1d1f0a02-28f6-41cb-bd99-78a17e68bdb6",
"conversation_id":"1ce466d7-4aea-4e05-ada4-82f20d19e219",
"created_at":"2025-08-26T11:03:29.168397Z",
"delivery_status":"webhook_delivered",
"direction":"INBOUND",
"from":"+13237452021",
"id":"dc3ec41f-4a72-46cf-8fe6-9ae4600536fd",
"language":null,
"metadata":{
},
"mode":"manual",
"sequence_id":null,
"step_contact_id":null,
"step_id":null,
"to":"+12136991845",
"translated_body":null,
"translation_language":null,
"type":"sms",
"updated_at":"2025-08-26T11:03:29.702804Z",
"user_id":null
},
{
"attachments":[
],
"body":"Got it! Are you currently looking for job opportunities? If so, I can help you with that.",
"campaign_contact_id":null,
"campaign_id":null,
"channel_id":"e9338384-7dfb-4626-984f-2e28b08bf67e",
"contact_id":"1d1f0a02-28f6-41cb-bd99-78a17e68bdb6",
"conversation_id":"1ce466d7-4aea-4e05-ada4-82f20d19e219",
"created_at":"2025-08-26T11:03:33.187688Z",
"delivery_status":"failed",
"direction":"OUTBOUND",
"from":"+12136991845",
"id":"5785d2fa-4a8d-4e14-ad45-2aaa69738977",
"language":null,
"metadata":{
},
"mode":"ai",
"sequence_id":null,
"step_contact_id":null,
"step_id":null,
"to":"+13237452021",
"translated_body":null,
"translation_language":null,
"type":"sms",
"updated_at":"2025-08-26T11:03:33.261283Z",
"user_id":null
}
],
"chat_transcript":"User: job\nAgent: Got it! Are you currently looking for job opportunities? If so, I can help you with that.",
"translated_chat_transcript":"User: job\nAgent: Got it! Are you currently looking for job opportunities? If so, I can help you with that.",
"language":"en",
"translation_language":"en"
},
"api_version":"v1",
"event":"conversation_agent_session.analyzed",
"created_at":"2025-08-19T06:40:57.416929Z",
"request_id":"1c3aae2b-06c4-4652-8a13-61d067826eae"
}
Updated 2 days ago