Conversations

Events that occur when a new conversation is created or the conversation object is updated.

conversation.created

{
  "data":{
    "id":"81f291d7-3693-4100-96f1-9957faceebfe",
    "status":"open",
    "language":"en",
    "channel_id":"029f876c-e60f-454b-8e51-4c38f0484140",
    "contact_id":"db737fac-9b54-48ba-9fdc-7db30f907fab",
    "created_at":"2023-09-08T13:55:10.584156Z",
    "updated_at":"2023-09-08T13:55:10.584156Z",
    "channel_type":"phone",
    "unread_count":0,
    "assigned_team_id":null,
    "assigned_user_id":null,
    "contact_language":"en",
    "last_message_date":null
  },
  "event":"conversation.created",
  "request_id":"13d0abf8-e54e-4bf0-a645-f7ff68c703a4"
}

conversation.updated

{
  "data":{
    "id":"81f291d7-3693-4100-96f1-9957faceebfe",
    "status":"open",
    "language":"en",
    "channel_id":"029f876c-e60f-454b-8e51-4c38f0484140",
    "contact_id":"db737fac-9b54-48ba-9fdc-7db30f907fab",
    "created_at":"2023-09-08T13:55:10.584156Z",
    "updated_at":"2023-09-08T13:55:10.584156Z",
    "channel_type":"phone",
    "unread_count":1,
    "assigned_team_id":null,
    "assigned_user_id":2,
    "contact_language":"en",
    "last_message_date":null
  },
  "event":"conversation.created",
  "request_id":"13d0abf8-e54e-4bf0-a645-f7ff68c703a4"
}