Create Team

Creates a Team with the given parameters.

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Body Params

Team Create Params

Create Team Params schema

string
enum
Defaults to manual

The team's assignment method. There are three options - "manual", "round_robin", "balanced".

  1. Manual - Conversations are not automatically assigned
  2. Round Robin - Conversations are assigned to teammates in sequential order
  3. Balanced - Conversations are assigned to teammates with the fewest active conversations
Allowed:
string

Color

string

Description

string

Emoji

string

Team ID

locations
array of strings

List of Location IDs

locations
string

Team name

team_members
array of integers

Optional list of organization user IDs to add as team members. On update, this replaces the team's full member set. Every ID must belong to the organization, otherwise the request is rejected and nothing is changed.

team_members
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application/json